SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Afrique Fashion House's shipping policy. We are committed to delivering your orders with speed and care. Our shipping methods are reliable, and our packaging ensures that your items arrive in perfect condition. We strive to keep our shipping costs reasonable to make your shopping experience even more enjoyable.
At Afrique Fashion House, we believe in transparency and trust. We want you to feel confident about your purchase, knowing that we prioritize the safe and timely delivery of your items. We offer a 30 day money back guarantee, The product has to be return in its original state at the time of purchase.
RETURN & EXCHANGE POLICY
Return Policy #1 – Store Credit Only
Due to the limited availability of our collections, we accept returns for store credit only within 7 days of delivery.
To be eligible for a return:
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Items must be unworn, unwashed, and in original condition.
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Original tags must be attached.
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Items must be free of perfume, makeup, deodorant, or other stains.
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Sale, clearance, custom-made, and special-order items are final sale.
Customers are responsible for return shipping costs. Store credit will be issued once the item has been inspected and approved.
Return Policy #2 – Exchange Only
Our pieces are produced in limited quantities. Therefore, we do not offer refunds.
We gladly accept exchanges within 5 business days of delivery for eligible items.
Eligible items must:
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Be unworn and in original condition.
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Have all tags attached.
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Be returned in the original packaging when possible.
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Custom orders, accessories, jewelry, headpieces, and sale items are final sale and cannot be exchanged.
Return Policy #3 – Strict Boutique Policy
All Sales Final
Because our collections feature limited-edition and handcrafted pieces, all sales are final.
We only accept returns if:
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The item arrives damaged
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The wrong item was shipped
Any issues must be reported within 48 hours of delivery with photos emailed to our customer service team.